Free Strategy Skills Resources See the full list of Strategy Skills eBooks, templates and checklists available for free download right now. A situation analysis will clarify the distinctions in all these processes and as a result it will be possible to search for suitable solutions. So the idea is not to find a perfect solution but rather the best possible choice, based on actually achieving the outcome with minimal negative consequences. Today’s Top Picks for Our Readers: As a consequence, the traditional thinking pattern became a part of human nature.

Finally, for deviations that require a full investigation, the team was able to specify what information investigators should provide to justify their conclusions. Define the problem and determine its root cause. What problems have come up that require some sort of solution? But to affect change, the new skills and ideas learned in training must be integrated and supported in the day-to-day work environment. Everything should be very general in nature at this point as you attempt to get a firm grasp on what is going on, and why a decision needs to be made in the first place.

You can have one or the other, not usually both. How do the outputs they produce using the new ideas become inputs for the next step in the process?

kepner tregoe problem solving template

Skill development does not stop when the training session ends. Please enter your comment! And Kepner Tregoe decision making is not considered to be how humans naturally do their decision making How should the information gathered, be documented and communicated to others? Step Three — Decision Analysis: They discovered that a predetermined logical method facilitates the search for the causes of a problem. You can think of this as the top level view of the decision that needs to be made.


The quality of the decisions you make is going to have a profound impact on the success that you are able to achieve on both a personal and professional level. Kepner Tregoe decision making sets up an outcome as well as how exactly it should be achieved.

kepner tregoe problem solving template

Leave this field empty. No tool can guarantee that you will make the right decision every time — no one makes the right choice every time — but being familiar with tools such as this is a big step in the right direction. Financial Planning May 16, Don’t worry — your e-mail address is totally safe.

Every implementation has affects on existing operations and procedures and the impact a new decision will have on them whilst it is being put into action must be identified before proceeding.

You might assume solvinv you know exactly what the problem is, so you may just rush through this step in order to start working on solutions.

If Training is the Answer, What is the Question? Once you have completed the necessary steps in order to think about your choice from a variety of angles, you should have the confidence needed to make the right selection. You are always going to be limited in business by a variety of factors, so making the best possible pick given the options at hand should be solvnig goal.

The Kepner-Tregoe Matrix

Now it is time to trevoe a decision. It is marketed as a way to make unbiased decisions in that it is said to limit conscious and unconscious biases that draw attention away from the outcome. According to the Kepner Tregoe Method, different tasks involve different problems, which in turn need different approaches.


kepner tregoe problem solving template

We promise to use it only to send you this newsletter. There are four basic steps when using the Kepner Tregoe decision matrix: Before rushing into action making your decision take hold throughout the organization, think about the various issues that may come up and how they will be dealt with.

Problem Solving and Decision Making – Kepner-Tregoe

Please enter your name here. Email Name Then Don’t worry — problrm e-mail address is totally safe. After all, it is really the causes that need to be solved, not the problems themselves.

It’s difficult to believe that there won’t be any bias in there whatsoever! With a final decision made, you are going to move into potential problem analysis before you even put the decision into action.

The Kepner-Tregoe Matrix

A situation analysis will clarify the distinctions in all these processes and as a result it will be possible to search for suitable solutions. Here the actual cause of the problem and the relationship between cause and result are searched for why did it happen. Not only should you be concerned with the problems themselves, but more importantly, you should be focused on the root causes of those problems. Given the importance of decisions in business, prpblem only makes sense to use tools like the Kepner-Tregoe Matrix to assist in trehoe process.